Return and Exchanges

At Dawn Edward, we are dedicated to ensuring your satisfaction with our dog costumes. If you are not entirely satisfied with your purchase, our return and exchange policy is designed to make the process as smooth as possible. Please review the following guidelines carefully.

Eligibility for Returns and Exchanges

To qualify for a return or exchange, please ensure the following:

  • Time Frame: Initiate the return or exchange within 30 days of the purchase date.
  • Condition: The costume must be in its original, unused condition, with all tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required.

Items Not Eligible for Return

Certain items cannot be returned or exchanged, including:

  • Customized or personalized costumes
  • Items purchased on clearance or final sale
  • Gift cards

Return Process

  1. Initiate the Return:
    • Contact us at [email protected] with your order number and details of the item(s) you wish to return.
  2. Prepare Your Package:
    • Place the costume in its original packaging. Ensure all tags and labels are attached.
    • Include a copy of the receipt or proof of purchase.
  3. Ship the Return:
    • You are responsible for paying the return shipping costs. We recommend using a trackable shipping service.
    • Shipping costs are non-refundable.
  4. Inspection and Approval:
    • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
    • Approved refunds will be processed and credited to your original payment method within a few days.

Exchanges

If you need to exchange an item for a different size or style, follow these steps:

  1. Initiate the Exchange:
  2. Prepare Your Package:
    • Pack the item securely in its original packaging, including all tags and labels.
    • Include a copy of the receipt or proof of purchase.
  3. Ship the Exchange:
    • You will cover the shipping costs for the exchange. Using a trackable shipping method is advised.
  4. Inspection and Approval:
    • Once we receive and inspect the item, we will confirm the exchange via email.
    • The new item will be shipped to you, and a tracking number will be provided.

Refunds

For approved returns:

  1. Processing:
    • Refunds will be processed and credited to your original payment method.
    • It may take a few days for the refund to reflect in your account, depending on your payment provider.
  2. Partial Refunds:
    • In certain situations, partial refunds may be granted for items not in original condition, damaged, or missing parts.

Late or Missing Refunds

If you have not received your refund, please check the following:

  • Bank Account: Verify your account for the refund.
  • Credit Card Company: Contact your credit card company as processing time may vary.
  • Bank: Check with your bank regarding the processing time.

If you’ve completed these steps and still have not received your refund, please contact us at [email protected].

Damaged or Defective Items

If you receive a damaged or defective costume, contact us within 7 days of delivery at [email protected]. Provide your order number and a description of the issue, including photos if possible. We will address the problem promptly.

Contact Us

If you have any questions or concerns about our return and exchange policy, please reach out to us at [email protected]. We are committed to providing you with the best service and ensuring your satisfaction.

Thank you for shopping with Dawn Edward. We appreciate your trust in our products and look forward to serving you again.

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